Frequently Asked Questions

Answers to common questions about our products, process, and ordering. We have answered some of the most common questions below to help guide you through ordering, production, and working with Mahjong by SI. If you do not see what you are looking for, feel free to reach out to our team.

Products

What sizes are available?

Neoprene Mats

  • 20" travel
  • 31.5" standard
  • 33.5" large

SI Signature™ Faux Leather Mats

  • 20" travel
  • 33" square
  • 33" scalloped
  • 34" round

Stay connected via our email and text programs to be the first to know about new sizes and product launches.
What are the mats made of?

We currently offer two mat collections:

Neoprene Mats

  • 3mm neoprene base for structure and durability
  • Low pile fabric top for smooth tile movement
  • Stitched edge finish

SI Signature™ Faux Leather Mats

  • Studio-printed SI Signature™ faux leather surface
  • Available in four shapes: 34" round, 33" scalloped, 33" square, and 20" travel
  • SI Signature™ grip strips included

Stay connected via our email and text programs to be the first to know about new designs and product launches.
Are your mats thicker than standard mats?

Yes. Our mats are produced using an upgraded 3mm construction, which provides a more substantial feel and improved durability compared to thinner standard mats.
Do colors print exactly as shown?

We aim for strong color accuracy, but slight variations may occur due to printing processes and screen differences.

Custom Orders

Do you offer custom designs?

Yes. We specialize in fully custom mahjong mats for individuals, brands, and businesses.
What do I need to get started on a custom order?

We offer two custom mat options:

Personalize a Mahjong by SI Mat
Choose one of our existing designs and add your name, monogram, logo, image, or text. This option is great for gifts, club mats, or event orders.

Custom Mat Builder
Start from a blank mat and upload your own full artwork or design from scratch. This option is ideal for branded pieces, club designs, or one-of-a-kind creations.

Visit our Custom Mats page to explore both options and preview your design before ordering.
Will I receive a proof before production?

Artwork is reviewed prior to production. If adjustments are needed, our team will reach out.

Orders + Production

Are your products in stock?

All mats are printed made to order in our U.S. facility.
How long does production take?

Production timelines vary based on order size and current volume. Most orders fall within a standard production window, and our team will confirm timing once your order is reviewed.
Can I cancel or change my order?

Orders may be adjusted within a limited window before production begins. Once production has started, changes cannot be made.

Shipping

Where do orders ship from?

All orders ship from our U.S. facility.
Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on the order.

Wholesale

Do you offer wholesale?

Yes. We partner with designers, retailers, and brands as a production partner.
Do you require minimum orders?

We offer flexible production options including both bulk and on demand ordering.
How do I apply?

You can apply through our Wholesale page. All applications are reviewed to ensure the right fit.

Returns + Support

Do you accept returns?

Due to the custom nature of our products, most orders are final sale. Please refer to our Returns Policy for full details.
What if my order arrives damaged?

Please contact us within 5 days of delivery with photos and your order number so we can review and resolve the issue.
How can I contact you?

General inquiries:
hello@mahjongbysi.com

Wholesale inquiries:
hello@mahjongbysi.com

Customer Service:
404.955.8392